Minimums 

Our minimum for screen printing is 12 units for a 1 color design. The color minimums go up by dozens, so 24 units for 2 colors, 36 units for 3 colors, etc. We can print a maximum of 6 colors anymore than this, please ask us about sublimation.

Embroidery also has a 12 unit minimum per design, for up to 15 colors. Number of colors for embroidery does not affect the cost. Pricing is all based on stitch count (size and detail) which is determined after a file is digitized. 

Screens

Screens are not for sale. Screens are the property of Gray Area Studios. Screen fees are for burning and maintenance only. After 5 business days if we do not hear from you about restocking a design they will be taken off the press, reclaimed and cleaned for the next customer's order. Designs are re-burned onto fresh screens when a customer returns with the same design. 

Pantone Color Mixing

Pantone color match is available for plastisol inks. Pantone color mixing fee is $10.00 per color.  Please note that Pantone color mixing is not guaranteed to be 100% accurate.

Sizing

Please size all files to the desired print size. Also if you want a specific size and placement please inform us of that when approving the mock ups. If no placement or sizing specifics are noted they will be printed to the standard size and placement. 

Image Placement 

Industry standard is 1/4” tolerance in either direction. This will not be considered a misprint.

Estimates/ Quotes

You will receive an estimate after we receive quantity, style and number of colors in your design.Once we have received all these details we will have a quote to you within two business days. (weekends/ holidays are excluded.) 

Quotes are valid for 14 days. Estimates are subject to change upon review of the art/graphic. We care for our clients and always try to keep our prices affordable, and our service excellent.

Shipping and Delivery

Customers are responsible for all shipping and handling fees, when applicable. Any orders in Tampa Bay will be delivered for free within two business days or can also be picked up by the customer after completion. 

Rush Orders

We do offer rush services. Before scheduling a rush order we need the following in hand:

1. Artwork must be print ready and to the size. Example: If you want your image to be 10″ across the front, please be sure the artwork is also 10 inches. Keep in mind that the graphic must be sized from the widest location.

2. The details of your order including garment styles and size breakdown. Ink colors/pantone numbers, garment style and size breakdown

Rush orders are subject to a fee based on the number of items and complexity of the design. 

Storage Fee

Orders that are not picked up within 5 business days will be charged a storage fee. Beginning the 6th business day, your order will accrue a charge of $10 per day. After 30 days of non-pick up, we will donate to a charity of our choice.

Copyrights

Gray Area studios is not liable for any copyright infringement that is brought in by our customers' designs. It is the customer’s responsibility to do their own due diligence on artwork and designs.

Dierect-to-Garment (DTG)

Due to the fact that DTG is a digital printer that prints onto the garment, not all color ranges can be met. For exact color matching, please ask for screen printing services as we use a Pantone matching system and can custom mix 

Returns and Refunds

It is the customer’s responsibility to carefully review all mock ups and invoices prior to approving them. We are committed to quality and stand behind our printing and services, however with written approval of invoices, it is not the responsibility of The Gray Area Studios for errors that do not adhere to the invoices. Customers have 48 hours to inspect and report any damages or defects with the order. We reserve the right to require you to return the original order before we begin discussion about refunds or reprints.

Returns and refunds do NOT apply to rush orders. 

Art Approval and Disclaimer

Digital mock-ups are sent via email within 1-2 business days after order has been placed. The digital mock-up must be approved or acknowledged with a response to our email. We order blanks after the invoice is paid and the printing process won’t begin until the mock ups receive approval.  If you do not approve the mock up within 24 hours your order may be delayed. After approvals are signed or approved via email, there will be no changes allowed. Please be sure to check your mock-up for artwork accuracy such as: color, dimensions, spelling and product information.

We are not responsible for:

• Spelling, punctuation, incorrect dates, grammatical errors, or any other customer mistakes.

• Design errors or color selection errors in customer artwork.

• Low-grade quality or low-resolution of customer images/artwork.

Damages Allowance, Misprints, and Underruns 

We do our best in practicing quality control to ensure that every garment is printed correctly, but we are human and mistakes are inevitable. Customers have 48 hours to inspect and report any damages or defects with the order.

Please keep in mind that we have a 5% damage allowance, and because of this, we recommend ordering additional units. If misprints are made we will order replacement blanks and print them as soon as they are in our hands and then get them to you as soon as possible.

The Gray Area Studios is not liable for any garment manufactured inconsistencies including, but not limited to, mislabeled garments, color dye irregularities, stitching errors, rip, tears or holes in garments. Gray Area Studios is also not liable for inconsistencies in discharge printing due to fabric, fabric dye and/or fabric content. We are not responsible if certain items are out of stock. If items are out of stock, we will inform you as soon as possible and offer you alternate styles.

In regards to print placement, please be aware that the industry standard is 1/4” tolerance in either direction. Anything within this threshold will not be considered a misprint.